Help and Order Line
Call 0845 8622370
For most people nothing!! That's no cost unless you happen to be fortunate enough to live in certain parts of Northern Scotland*
We believe that the prices we display on our site should be the price you pay (we know how annoying it is to think you have found a good price only to realise that hidden extras such as delivery need to be added).
Therefore all our prices are fully inclusive of delivery!
* A small surcharge of £30 will be applied to customers who live in the following postcodes - AB, DD, FK, PH, KY, IV, PA and KW
Delivery is to mainland UK addresses only. This unfortunately excludes the Scottish offshore Islands, Scilly Isles, Northern Ireland, Eire, Channel Islands, Isle of Man, Isle of Wight and BFPO addresses. We can, however, deliver to a nominated mainland UK address (such as a carrier at a port). Please note that shipping from the nominated addresses is the responsibility of the customer as is insurance if a third party carrier is used.
All orders will be despatched within the lead times quoted on the product description page. Should for whatever reason we be unable to despatch your order within the quoted time we will advise you of this as soon as possible after your order has been processed.
Please note that when your order contains items from different ranges the longest lead time will apply. We are able to arrange part delivery of your order although a delivery surcharge will apply.
To ensure we can offer you the best possible prices and service levels we currently use two different methods of delivery (details of the delivery method can be found on each product description page):
Via parcel carrier
This service is generally used for single and smaller items under 30kg. Orders will be despatched either directly from our supplier or from our distribution centre. You will recieve an email from Your Furniture prior to the order being released to the carrier and delivery to you will be attempted within 48 hours of the despatch date.
Please note that our chosen parcel carriers will not book in the delivery with you. However, if you are not in to receive the delivery when attempted they will leave a card confirming their details and asking you to contact them to agree a convenient redelivery date. This card must be responded to within 48 hours to avoid your order being returned to us and an aborted delivery surcharge becoming applicable.
Our chosen parcel carriers will also only deliver your order to your doorstep and will not be able to place your product inside your house.
Via specialist 2 man delivery crew
Where items are larger or your order consists of more than one piece of furniture delivery will be completed by a specialist 2 man delivery crew. You will recieve an email from Your Furniture prior to the order being released to our chosen delivery partner.
Once our delivery partner has recieved your order they will:
Direct supplier delivery (one man)
Certain items may be delivered directly by the supplier using a one man or courier delivery service. Customers should be aware that they maybe required to assist the driver when receiving these items. If you are not able to or do not wish to assist, please discuss this with our customer service team at the time of order.
To avoid confusion and to ensure the delivery process is as problem free as possible you should note the following:-
We want to ensure that the delivery of your furniture is as 'hassle free' as possible and there are several things that you can do to help us to achieve this:
Will it fit?
Before ordering it is important that you check the dimensions quoted on the product description pages to ensure your new furniture will fit into your home. Common problems include narrow doorways, awkward staircases, sharp turns within your house and shelving.
Imagine this.....You have found your dream furniture, it has been booked in with you, but....the delivery lorry cannot fit down your road, how annoying! If you think the delivery company may have a problem delivering to your address please advise us by email and we will ensure that an alternative delivery method can be arranged in advance. In this way we can help you avoid the delays, inconvenience and additional cost of an unsuccessful delivery.
When thinking about access please consider factors including narrow roadways, double parking, tight corners, low trees / cables etc. A common rule of thumb is if your bin men can get a standard sized dustbin lorry to your house then our delivery company shouldn't encounter a problem.
Providing clear access
Were your product is being delivered by a specialist 2 man delivery crew they will place your furniture in a room of choice (first / ground floor only). To make this process smoother and to reduce the potential for damage to your valuables and/or home it is important that you ensure that the route to your chosen room is clear from obstructions including items such as ornaments, photoframes, mirrors etc.
Protecting your carpets and floors
The professional delivery crews visiting your home are required by law to wear protective footwear at all times, and as such they will be unable to remove their shoes when completing your delivery. Whilst they will take every step to avoid marks or damage during the delivery process we strongly advise customers to make proper provision to protect your carpets and flooring.
At Your Furniture we work extremely hard to ensure your order arrives with you in perfect condition. However, it is an unfortunate fact of the delivery process that on rare occasions you may experience an issue with your order (any retailer who tells you differently is, quite frankly, lying!).
To ensure that we can resolve any issue promptly and efficiently it is important that you:
Should an issue occur and the procedure above is followed we will ensure that the problem is rectified or replacement furniture provided to you as quickly as possible.
Please note, however, that Your Furniture will not be able to rectify any problem or provide a replacement if the above procedure is not followed correctly.
To be able to offer you free delivery we have to subsidise the delivery cost on all of the items we sell.
If you are unable, for whatever reason, to take delivery of your goods on the confirmed delivery date you must inform the carriers at least 48 hours in advance so that another date can be booked. If you are unable to do this or our carriers cannot deliver your order (through no fault of their own) on the agreed date then a surcharge of £45 per order will be applied.
This surcharge would also apply were you wish to split the delivery of your order over more than one delivery date or where you return your order (other than within the terms of our 10 day money back offer).
Payment of the surcharge will be necessary before redelivery of your order can be arranged.
Should you have any queries about how we would deliver your furniture then please do not hesitate to contact us.