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Protection Plan

Our Newsletter


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Homeserve Furniture Repair Protection Plan

Do you want to enjoy your furniture without the worry of costly accidental damage repairs?

If so then Homeserves’ fully comprehensive 5 Year Protection Plan will give you the piece of mind of knowing that your new furniture will look great for years to come.

We all understand, that however careful you are with your furniture, accidents can and do happen, so why not sit back and relax in the knowledge that your new investment will be protected and rectified quickly and effectively should an accident occur.

To start the policy or if you have any further questions, please contact:

Email: sales@yourfurniture.co.uk

Tel: 0845 8622370
Fax: 0845 1770038

What does my Protection Plan cover?

Upholstered Furniture Cover

Stains resulting from:

  • Food
  • Ink Spots
  • Beverages
  • Glue
  • Confectionery
  • Paint
  • Biro
  • Bleach
  • Make-up
  • Acids and corrosives
  • Shampoo
  • Dye Transfer
  • Animal and Bodily fluids
  • Wax and wax Polish

Structual Issues: Following expiry of the manufacturers 12 months guarantee

  • Mainframe / Subframe defects
  • Seat and back springing units
  • Castor rail blocks
  • Electrical motors and components
  • Bolt-on arms
  • All metal components
  • Broken buttons and zip operations
  • Excessive loss of resilience on foam and fibre
  • Recliner actions and sofa bed mechanisms
  • Seams and stitching

Accidental damage:

  • Rips
  • Scratches
  • Tears
  • Punctures
  • Burns
  • Pet damage
  • Scuffs

 

Cabinet and Dining Furniture

Damage resulting from:

  • Water, liquid, or heat marks
  • Breakage, dents, chips and scratches to glass and mirrors
  • Breakage, dents, chips and scratches

Structual Issues: Following expiry of the manufacturers 12 months guarantee

  • Warpage and breakage
  • Bending and breaking of metal components
  • Peeling of solid wood finishes
  • Excessive loss of resilience
  • Peeling of the finish on solid wood, veneered or laminate furniture

 

Bed Coverage

Stains resulting from:

  • Food and beverages
  • Wax and wax polish
  • Confectionery
  • Glue (including Superglue)
  • Ink and biro
  • Paint
  • Make-up and shampoo
  • Acids and corrosives including bleach
  • Animal and bodily fluids
  • Dye transfer

Structual Issues: Following expiry of the manufacturers 12 months guarantee

  • Mainframe /sub frame defect
  • Excessive loss of resilience on foam / fibre interiors
  • All metal components
  • Seams and stitching
  • Broken zips, castors, castors rail blocks, tufts and handles
  • Lifting and peeling of leather
  • Adjustable beds and sofa bed mechanisms and components

 

Accidental damage:

  • Rips
  • Scratches
  • Tears
  • Punctures
  • Burns
  • Pet damage
  • Scuffs

 

* Please note that certain exclusions apply

How much does the Protection Plan cost?

Leather upholstery Cover 

  • From £29.99 per seat

Fabric upholstery Cover

  • From £26.99 per seat

Cabinet and dining furniture Cover

  • From £35.99

Bed Cover

  • From £47.99

* Exclusions

We will not pay the claim costs arising from:
- Any damage (structural or otherwise), soiling or staining caused:
- prior to or during delivery;
- to insured items used for rental / sublet or commercial purposes, or furniture in storage or in transit;
- by or resulting from misuse, mishandling, abuse, neglect, violence or vandalism;
- Deliberately by any person, including children;
- by perspiration, hair and body oils;
- by hair gel, hair oil or hair spray;
- by accumulated multiple stains or any unidentifiable stain;
- by any spill or stain not attended to promptly;
- to arm caps or scatter cushions;
- by fire, fire damage, smoke, ash, flood, wind, lightning, the act of sunlight, oxidization, or any other natural disaster;
- by any other cause not specifically mentioned under What is Covered.
- Removal of odours even when caused by a stain;
- Stains and damage that is consistent with wear and tear or anything that happens gradually;
- Damage caused by insects, non domestic animals or wild birds;
- The use or application of cleaning substances or materials other than those provided;
- Insured items that do not meet the minimum requirements of the British furniture industry;
- Fabric failure;
- Loss or damage to arm caps or scatter cushions;
- Lost buttons;
- Failure to comply with the manufacturer’s, supplier’s, or insurance or Service Providers instructions;
- Use of the furniture in a manner other than that intended by the manufacturer;
- Loss of resilience if under 30% of recommended use.
- Loss or damage to unfinished leathers or suedes;
- Natural characteristics of leather, such as brands, bites, tick marks and opened scars;
- Failed repairs carried out under the manufacturer's warranty;
- Repairs carried out by a technician not assigned by the Service Provider;
- Fading, effect of sunlight or non-colour fast materials;
- Variations in batches of dyes, where a part is replaced the colour match will be within a commercial tolerance;
- Consequential loss of any kind and or loss of use;
- Structural defects first discovered during the manufacturers warranty period.
- Service costs where having arranged for the attendance of a service provider they are unable to gain access to the product. In such instances you will be responsible for the cost of the service request to the service provider before they will re-attend.

** Per Item